Flagship platform · Built & shipped by Sentient Tech
The restaurant operating system with a built-in AI analyst.
Sentient Serve runs ordering, the kitchen and the back office on one platform, and an AI Copilot turns the data into decisions. Deployable for a single café or an entire multi-brand network.
Four integrated surfaces, one platform
Sharing one authentication layer and one database.
Storefront
A branded, installable ordering app for customers: delivery, pickup, scheduled orders, loyalty, wallet and live tracking.
KDS — Kitchen Display
The screen and printer system that runs the kitchen: station routing, Cook/Done flow, label and ticket printing.
CRM / Back-office
The control room: menus, orders, staff, promotions, reporting, integrations, billing and security.
AI Copilot
A natural-language analytics brain that answers business questions and surfaces anomalies and recommendations.
See it in action
Built to be used on the floor
The same platform, from the customer's phone to the pass.
The case
They came to us after others gave up
A multi-brand restaurant operator had problems previous teams couldn't solve. We took it on, and instead of patching, we rebuilt the platform for true multi-tenancy.
The result: enforced data isolation, white-label branding per tenant, per-tenant payments, built-in SaaS billing and bulk onboarding from a single spreadsheet. We delivered everything they asked for, and more.
The catalogue
Eight modules. One platform.
A core suite plus modular add-ons, so a small café and a 40-location franchise can both buy the right thing.
Ordering & Storefront
Your own branded ordering app. Keep the customer, skip the marketplace fees.
- Branded PWA + iOS / Android
- Delivery / pickup / scheduled
- Stripe, wallet & gift cards
- Live tracking, reorder, push
Kitchen (KDS)
A kitchen that runs on screens and timestamps, not paper and shouting.
- Station routing & route rules
- Cook / Done flow
- Epson label & ticket printing
- Secure device + PIN management
Manager (CRM & Back-office)
One control room for menus, orders, staff and money.
- Menu & recipe management
- Orders & refunds
- RBAC (115 permissions) + 2FA + audit
- Dashboards & SQL reports
AI Copilot
Ask your business a question. Get an answer, not a dashboard.
- Natural-language analytics
- Anomaly detection
- Menu engineering (stars/dogs)
- Staffing & ops recommendations
Loyalty & Retention
Turn one-time orders into regulars, automatically.
- Points & redeemable rewards
- Tiered membership & referrals
- Wallet & gift cards
- Apple / Google Wallet passes
Franchise / Enterprise
Run many brands and locations from one platform, each white-labeled.
- Multi-tenant org tree
- Per-tenant branding & payments
- SaaS subscription billing
- Bulk Excel onboarding
Delivery & Integrations Hub
Connect payments, delivery and channels without glue code.
- Stripe
- Uber Direct dispatch
- OrderOut aggregator sync
- Geocoded delivery zones
Vision — Packing & Camera AI
See every order get made and packed, and catch the mistakes.
- NVR cameras (UniFi / Reolink / ONVIF)
- KDS-event footage deep links
- AI packing verification
- Discrepancy logging
Flagship differentiator
Stop reading dashboards. Just ask.
"How did last night compare to last Friday?" "Which items are slowing down my kitchen?" "What should I do about it?" The AI Copilot answers in plain language, flags anomalies before you notice them, and recommends concrete actions on staffing, menu and operations.
- LangGraph router → SQL agent + curated metric endpoints
- Anomaly detection (z-scores, support thresholds) & forecasting
- Menu engineering, basket/association insights
- Multi-provider LLM (Claude + OpenAI) with automatic failover
Connected to the tools restaurants already use
Platform & infrastructure
Engineered to run in production
Flask + PostgreSQL + Docker; Alembic migrations; a medallion data warehouse with tiered materialized-view refresh; multi-environment (dev / QA / prod) on AWS EC2 + RDS; Redis; Fernet-encrypted secrets.
Want a platform like this for your business?
We build restaurant and operations software that actually ships.