Sentient Tech

Frequently asked questions

Answers, before you even ask

Everything worth knowing about working with Sentient Tech: our engineering, our products and how we keep your data safe.

About Sentient Tech

What does Sentient Tech do?

We are an EU-based software engineering company. We design, build and operate enterprise platforms, AI systems and data infrastructure for clients across three continents, and we run our own products such as Sentient Roger, Sentient Serve and Sentient Grow.

Where are you based?

We are headquartered in Wrocław, Poland, inside the European Union, and we work with clients internationally, including Poland, the wider EU and the United States.

Are you a GDPR-compliant, EU company?

Yes. We are registered in the EU and build GDPR-native by default. Audit logs, role-based access control, encrypted secrets and proper data isolation are how we work, not an upsell.

Who actually works on my project?

Senior specialists in the exact domain your project needs: AI engineers, data engineers, backend and mobile engineers, DevOps and security. We do not put juniors to learn on your budget.

What makes you different from a typical agency?

Depth. We are specialists, not generalists, and we own problems end to end, from architecture to production. Clients often bring us work other teams could not finish, and we tend to deliver more than was asked.

Working with us

How does a project start?

With a short discovery. We learn your operation and real constraints, then propose an architecture and a plan. Reach us through the contact page and we reply within 24 hours.

How long does a project take?

It depends on scope, but we ship in tight, reviewed increments so you see working software early. Small integrations take days to weeks; full platforms run longer, always in visible stages.

How do you price work?

Flexibly: a day rate, a fixed bid for well-defined scope, or a monthly retainer for ongoing work. For our own products we offer subscription and per-use models. We agree the model up front.

Can you take over an existing or half-finished project?

Yes, and it is one of our strengths. We regularly inherit codebases that stalled, stabilise them, then extend them. Sentient Serve began this way.

Do you work with clients outside Poland, such as the USA?

Yes. We work in English and Polish and deliver remotely for clients in the EU, the United States and beyond, with an EU entity for clean contracting and invoicing.

Do you provide ongoing support and maintenance?

Yes. After launch we can monitor, maintain and keep improving the system, including hosting, updates and new features under a support agreement.

Capabilities & technology

What kind of software do you build?

Multi-tenant platforms (CRM, KDS, ERP, storefronts), AI and analytics systems, data warehouses and reporting, mobile apps, and the integrations that connect them. Built for real operations, not demos.

What is your technology stack?

Production tools we use daily: Python, Scala and TypeScript; Vue and Flutter; PostgreSQL with a medallion data warehouse and Redis; Docker on AWS (EC2 and RDS); and AI via LangGraph with Claude and OpenAI.

Can you build AI features?

Yes. We build natural-language analytics, anomaly detection, forecasting and recommendation engines wired into live business data, with multi-provider failover and full audit logging.

Do you do data engineering and analytics?

Yes. We design data warehouses, tiered materialized views and reporting pipelines that turn raw events into trustworthy metrics and dashboards.

Can you build mobile apps?

Yes. We ship installable progressive web apps and native iOS and Android apps, including offline support and push notifications.

Can you integrate payments, delivery and other services?

Yes. We connect Stripe (including Connect and subscriptions), on-demand delivery, aggregators, geocoding, wallets, email and push, and we build custom integrations when needed.

Our products

What is Sentient Roger?

Sentient Roger is our AI phone assistant for restaurants. It answers every call 24/7 in 8 languages, books tables against real availability, takes orders, sends SMS/WhatsApp confirmations and logs everything in a clean dashboard.

What is Sentient Serve?

Sentient Serve is a complete restaurant operating system we designed and built: branded online ordering, a kitchen display system, a CRM and back office, and a built-in AI Copilot, all on one multi-tenant platform.

Can Sentient Serve run multiple brands or franchises?

Yes. Its multi-tenant engine gives each brand or franchisee its own branding, payment account, locations and isolated data, with central control and recurring billing.

What is Sentient Grow?

Sentient Grow is our IoT and cloud control center for NFT hydroponic systems: a live digital twin, an AI grow assistant, multi-device control and over-the-air firmware updates, built on ESP32.

Can I get one of these products for my business?

Yes. Roger can be live on your restaurant's number in days, Sentient Serve can be deployed for a single café or a multi-brand network, and we are happy to discuss Grow deployments. Reach out through the contact page.

Security, data & reliability

Is my data safe?

Security is built in: role-based access control, two-factor authentication, full audit logs, encrypted secrets at rest, rate limiting and enforced tenant data isolation.

Where is data hosted?

On EU infrastructure under our control, with encrypted secrets, nightly verified backups and uptime monitoring. For your own deployments, we can host on infrastructure you control.

Is everything GDPR compliant?

Yes. We build EU-first with audit logs, access controls and encrypted data, which is a genuine asset in the EU, not just a compliance checkbox.

How reliable are your systems?

They run in production today across dev, QA and prod environments, with monitoring and capacity planning. We keep public claims inside what the platforms reliably deliver.

Still have a question?

Tell us about your project or your operation. We reply within 24 hours.